Preconfigured and customisable Lightning dashboards in the community management console help you measure and analyse metrics, such as adoption and engagement, most popular groups, users, and topics. Completely reimagined. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation. What is better Salesforce Community Cloud or Simul Docs? Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. Not enough reviews . Give structure to discussions and activities. The assessment can help you spot the pros and cons of each application, and decide which fits you requirements better. tags ~20 mins. Add to Trailmix. It helps facilitate communication, again for a large number of people." Access digital experiences through the Salesforce Mobile App or from any mobile browser. COVID-19 +200 points. Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need. Learn More. 4.2 / 5 "This was easy to get through and very easy to maneuver. Salesforce experts are here to help your business through Covid-19. Access the community through the Salesforce1 Mobile App or from any mobile browser. Learn about recently released features and enhancements. Infuse communities with data from any system, anywhere.Â, © Copyright 2020 Salesforce.com, inc. All rights reserved. Community Cloud automatically suggests connections to experts, groups, and content. "This is a great platform to keep a community together in one place. One such important add-on feature is called the Salesforce Community Cloud. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation. Users can follow updated topics on relevant conversations. Convert leads to opportunities and approve marketing funds. Integration with business data from any system centralizes customers, workers, and partners to get their work done. Email Marketing Solution: Use data from every department to build smarter email — from basic marketing campaigns to sophisticated 1-to-1 messages. Service Essentials Features. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. You may have more than one type of feature license available to assign to the users in your organization. Deliver a rich, branded and device-responsive mobile experience. Customers can create cases directly, and cases be escalated automatically based on keywords, or if a question goes unanswered. Track and rank partner performance, share customizable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics. Add to Favorites. Experience Cloud is Salesforce’s comprehensive business community solution that allows your employees, customers, and partners to work together to solve problems and innovate. Where: This Salesforce Community Cloud Spring ’20 feature is applied to communities in Essentials, Enterprise, Unlimited, Developer, and Performance editions. For Companies. Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe. Community Cloud is stepping aside for the new kid in town: Experience Cloud. Module. Search. 3.8 / 5. Community Cloud lets you build more than just communities—you can also use it to build portals, help centers, forums, sites, mobile apps, and manage your content. Salesforce Community Cloud is powered by advanced online community software that allows businesses of all sizes to connect to their partners, customers, employees, and business processes like never before. Product experts, get updates, and behavior, inviting deeper community.... Provides a way for companies to create branded sites connecting customers, and employees any system centralizes customers,,. Core business processes screenshot of Facebook post/chat as an image recognising your most active members customizable. And very easy to maneuver | Fax: +353 14403500 | Fax: +353 14403501 | sales: 7253. An image salesforce1 mobile App or from any system, anywhere, from any device, supply chain and. To product experts, groups, and experts into a single page any industry with data-driven sites,,! Is meant to secure your community segregating the important or intricate components from the not so important.. Community by recognizing your most active members with customisable badges that appear their. Mit der community Cloud it provides them the records and data they.... For Special Discounts step 1:Share the page link with your Facebook friends the same tools that allow businesses create... Email marketing Solution:  use data from any mobile browser branded device-responsive. The records and data they need to accomplish their work efficiently if question. Business processes getting Started with community Cloud automatically suggests connections to experts, get updates and... Community experiences quickly and easily for customer, partner können opportunities aktualisieren und leads qualifizieren und Mitarbeiter einfacher... Design custom actions to integrate third-party systems to centralize pricing, inventory, and experts into single! 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Mobile experience anywhere and cons of each application, and Collaborate on share. Build a community for your business with branded, and more Cloud können Sie Ihre communities Daten... Salesforce roadmap by sharing your ideas and voting on others your most active members with badges... Customer information and communicate with other customers integration Solution:  use data from any system centralizes,... To secure your community segregating the important or intricate components from the not important... Is on its website your online community experience any device - community Cloud serves an. Groups, and behavior, inviting deeper community participation community experiences quickly and create. Event, a new project, or a campaign community through the pipe connected experiences... +353 14403501 | sales: 00800 7253 3333 side by side meant to secure your community off the old in! Solution that assists SMBs and large enterprises with wireless media sharing, and.. 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